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~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Total quality management & business excellence"
~person:"Altuntas, Serkan"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
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Altuntas, Serkan
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence
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Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
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