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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Alshyyab, Muhammad Ahmed"
~person:"Ciasullo, Maria Vincenza"
~person:"Shahin, Arash"
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Search: subject:"Service quality"
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Dienstleistungsqualität
8
Service quality
8
Quality management
6
Qualitätsmanagement
6
Gesundheitsversorgung
3
Health care
3
Hospital
3
Krankenhaus
3
Arbeitsgruppe
2
Chirurgie
2
Customer satisfaction
2
Digitalisierung
2
Digitization
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Jordan
2
Jordanien
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Kundenzufriedenheit
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Patient safety
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Patienten
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Patients
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Surgery
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Arbeitsschutz
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Business process management
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Customer requirements
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Dienstleistung
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Dienstleistungsinnovation
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E-commerce
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Eco-museums
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Electronic Commerce
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Alshyyab, Muhammad Ahmed
Ciasullo, Maria Vincenza
Shahin, Arash
Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
3
Cassia, Fabio
3
Dandis, Ala' Omar
3
Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Al Haj Eid, Mohammad Badi’
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Albsoul, Rania
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Arif, Seema
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Bonfanti, Angelo
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Cobelli, Nicola
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Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Li, Li
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Moyes, David
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Natarajan, Thamaraiselvan
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The TQM journal : the international review of organizational improvement
International journal of productivity and quality management : IJPQM
10
International journal of services and operations management
3
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
International journal of business information systems : IJBIS
1
Journal of health organization and management
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Journal of management research
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ECONIS (ZBW)
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1
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
2
Factors influencing patient safety culture in operating room in a teaching hospital in Jordan : a qualitative descriptive study
Alshyyab, Muhammad Ahmed
;
Albsoul, Rania
;
Fitzgerald, Gerard
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1722-1742
Persistent link: https://www.econbiz.de/10014380875
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
Locally focused and digitally oriented : examining eco-museums' digitization in a
service
quality
management perspective
Palumbo, Rocco
;
Ciasullo, Maria Vincenza
;
Pellegrini, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 398-417
Persistent link: https://www.econbiz.de/10013338039
Saved in:
5
Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011804555
Saved in:
6
Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
Shahin, Arash
;
Mohammadi, Somaye
;
Harsij, Hossein
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011648831
Saved in:
7
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
8
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
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