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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Bauer, Hans H."
~person:"Palumbo, Rocco"
~person:"Shahin, Arash"
~subject:"Quality management"
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Quality management
Service quality
7
Dienstleistungsqualität
6
Qualitätsmanagement
4
Digitization
3
Customer satisfaction
2
Digitalisierung
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
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Health care system
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Kundenzufriedenheit
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Attractiveness
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Bank
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Bank service
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Bankgeschäft
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Banking services
1
Comparative case studies
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Customer requirements
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E-commerce
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Eco-museums
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Electronic Commerce
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Environment
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Health care service ecosystem
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KIBS
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Kano model
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Krankenhaus
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Libraries
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Managerialization
1
Managing quality 4.0
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Nachhaltige Entwicklung
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Non-technical contradictions matrix
1
Patient empowerment
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Bauer, Hans H.
Palumbo, Rocco
Shahin, Arash
Antony, Jiju
3
Fitzgerald, Gerard
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Bäckström, Ingela
2
Ciasullo, Maria Vincenza
2
Cronemyr, Peter
2
Datta, Rabindranath
2
Gupta, Sumana
2
Huang, Chih-Hsuan
2
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2
Wahid, Roslina Ab
2
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2
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2
Abu Ajamieh, Maha Waleed
1
Adamidou, Afroditi
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Al Dwekat, Nermeen Borhan
1
Al Odat, Baraa Ayed
1
Al-Khawaldeh, Majd Hussein
1
Al-masri, Batool Emad
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AlBuloushi, Nour
1
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1
Alhamzah F. Abbas
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1
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1
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1
Ambekar, Suhas
1
Andronikidis, Andreas
1
Asghar, Ikram
1
Aziz, Rasha Abd El
1
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1
Balouei Jamkhaneh, Hadi
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The TQM journal : the international review of organizational improvement
International journal of productivity and quality management : IJPQM
8
Benchmarking : an international journal
1
Hochschulmanagement
1
International journal of quality & reliability management
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
2
Locally focused and digitally oriented : examining eco-museums' digitization in a
service
quality management perspective
Palumbo, Rocco
;
Ciasullo, Maria Vincenza
;
Pellegrini, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 398-417
Persistent link: https://www.econbiz.de/10013338039
Saved in:
3
Developing House of Quality by integrating top roof and side roof matrices and
service
TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
4
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
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