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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Bauer, Hans H."
~person:"Shahin, Arash"
~subject:"Quality management"
~subject:"Service quality"
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Quality management
Service quality
Dienstleistungsqualität
3
Customer satisfaction
2
Kundenzufriedenheit
2
Qualitätsmanagement
2
Bank
1
Bank service
1
Bankgeschäft
1
Banking services
1
Customer requirements
1
Digitalisierung
1
Digitization
1
Grey DEMATEL
1
Human Resource Management
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Human resources
1
Humanressourcen
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Isfahan
1
KIBS
1
Kano model
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Managing quality 4.0
1
Non-technical contradictions matrix
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Personalmanagement
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Political indifference
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Presidential election
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Product quality
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Präsidentschaftswahl
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Quality 4.0
1
Quality function deployment
1
Quality techniques
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Satisfaction and dissatisfaction indexes
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Side roof matrix
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TRIZ
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Bauer, Hans H.
Shahin, Arash
Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
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Arif, Seema
2
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2
Bäckström, Ingela
2
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2
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2
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2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Ilyas, Maryam
2
Li, Li
2
McDermott, Olivia
2
Moyes, David
2
Natarajan, Thamaraiselvan
2
Sahney, Sangeeta
2
Sony, Michael
2
Ugolini, Marta Maria
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Wahid, Roslina Ab
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1
Adewale, Abideen A.
1
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1
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The TQM journal : the international review of organizational improvement
International journal of productivity and quality management : IJPQM
10
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
International journal of services and operations management
3
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
Dienstleistungsmarketing
1
Gabler Edition Wissenschaft
1
Hochschulmanagement
1
International journal of business information systems : IJBIS
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of management research
1
Management, Prozessgestaltung, Kundenperspektive
1
Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Strategien und Trends im Handelsmanagement : disziplinenübergreifende Herausforderungen und Lösungsansätze ; Festschrift für Professor Dr. Dr. h.c. Erich Greipl
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
3
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1
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
2
Developing House of Quality by integrating top roof and side roof matrices and
service
TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
3
Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
Shahin, Arash
;
Mohammadi, Somaye
;
Harsij, Hossein
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011648831
Saved in:
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