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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Benkenstein, Martin"
~person:"Bruhn, Manfred"
~person:"Shahin, Arash"
~person:"Straume, Odd Rune"
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Dienstleistungsqualität
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Service quality
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Quality management
2
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Benkenstein, Martin
Bruhn, Manfred
Shahin, Arash
Straume, Odd Rune
Antony, Jiju
3
Fitzgerald, Gerard
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
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The TQM journal : the international review of organizational improvement
International journal of productivity and quality management : IJPQM
8
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Kredit und Kapital
2
SpringerLink / Bücher
2
Benchmarking : an international journal
1
Betriebliches Rechnungswesen und Controlling im Spannungsfeld von Theorie und Praxis : Festschrift für Prof. Dr. Jürgen Graßhoff zum 65. Geburtstag
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Dienstleistungscontrolling
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Handelsforschung
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Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of quality & reliability management
1
Journal of management research
1
Marketing : ZFP ; journal of research and management
1
Measuring business excellence : the journal of organizational performance management
1
Meffert Marketing Edition
1
Private banking : die Herausforderung für den Finanzplatz Schweiz ; Tagungsband zum 5. Basler Bankentag, 20. November 1997
1
Qualitätscontrolling
1
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
1
Service quality and management
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
Springer eBook Collection
1
Springer eBooks / Business and Economics
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Trade show management : planning, implementing and controlling of trade shows, conventions and events
1
Wissenschaft & Praxis
1
dtv / Beck-Wirtschaftsberater im dtv
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The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
2
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
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