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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Beschwerdemanagement
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Customer satisfaction
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Dienstleistungsqualität
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Großbritannien
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Abosag, Ibrahim
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Szmigin, Isabelle
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The TQM journal : the international review of organizational improvement
Journal of marketing management : MM
14
European Journal of Marketing
7
European journal of marketing : EJM
6
International Marketing Review
6
Qualitative market research : an international journal
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Journal of business research : JBR
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Qualitative Market Research: An International Journal
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The service industries journal
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International Journal of Bank Marketing
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Journal of Consumer Marketing
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Discussion paper in business and management
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International journal of advertising : the quarterly review of marketing communications
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International journal of consumer studies
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International journal of market research : JMRS ; the journal of the Market Research Society
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International journal of service industry management : IJSIM
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International marketing review
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Journal of Business & Industrial Marketing
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Journal of Business Ethics
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Journal of Business Research
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Journal of Services Marketing
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Journal of consumer behaviour : an international research review
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Journal of customer behaviour
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Journal of strategic marketing
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Journal of the Market Research Society : JMRS
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Legends in marketing
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Managing service quality : MSQ ; an international journal
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Marketing and research today : the journal of the European Society for Opinion and Marketing Research
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Marketing theory
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Multicultural perspectives in customer behaviour
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New Developments in Online Marketing
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Prometheus
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Public Management Review
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Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
2
Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10008851394
Saved in:
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