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~isPartOf:"The journal of services marketing"
~person:"Ashill, Nicholas J."
~person:"Choi, Beom Joon"
~person:"Kim, Namwoon"
~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Beschwerdemanagement
2
Cross-cultural management
2
Customer service
2
Intercultural service encounters
2
Interkulturelles Management
2
Kundenservice
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Bank employees
1
Bankberufe
1
Bankgeschäft
1
Banking services
1
Burnout
1
Call centre
1
Callcenter
1
Competence
1
Confidence
1
Corporate Social Responsibility
1
Corporate culture
1
Corporate social responsibility
1
Cross-cultural competence
1
Cross-cultural relations
1
Cultural attribution
1
Cultural identity
1
Customer attributions
1
Customer citizenship behaviour
1
Customer experience quality
1
Customer-to-customer interaction quality
1
Intercultural competence
1
Interkulturelle Beziehungen
1
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Ashill, Nicholas J.
Choi, Beom Joon
Kim, Namwoon
Matos, Celso Augusto de
2
Abney, Alexandra K.
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Allred, Chad R.
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Baker, Thomas
1
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1
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The journal of services marketing
European journal of marketing : EJM
1
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ECONIS (ZBW)
2
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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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