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~isPartOf:"The journal of services marketing"
~person:"Ashill, Nicholas J."
~person:"Kim, Namwoon"
~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Cross-cultural management
2
Customer service
2
Intercultural service encounters
2
Interkulturelles Management
2
Kundenservice
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Bank employees
1
Bankberufe
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Burnout
1
Call centre
1
Callcenter
1
Competence
1
Consumer behaviour
1
Corporate culture
1
Cross-cultural competence
1
Cross-cultural relations
1
Cultural attribution
1
Cultural identity
1
Customer attributions
1
Intercultural competence
1
Interkulturelle Beziehungen
1
Interkulturelle Kompetenz
1
Job satisfaction
1
Kompetenz
1
Konsumentenverhalten
1
Kulturelle Identität
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Neuseeland
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New Zealand
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Ashill, Nicholas J.
Kim, Namwoon
Matos, Celso Augusto de
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Abney, Alexandra K.
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Allred, Chad R.
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Baker, Thomas
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The journal of services marketing
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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