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~isPartOf:"The journal of services marketing"
~person:"Barnes, Donald C."
~person:"Söderlund, Magnus"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
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Konsumentenverhalten
Kundenservice
Beziehungsmarketing
2
Customer service
2
Relationship marketing
2
Arbeitspsychologie
1
Broaden-and-build theory
1
Customer delight
1
Customer satisfaction
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Emotion
1
Employee retention
1
Engagement
1
Feedback
1
Frontline employees
1
Frontline service employees
1
Kundenzufriedenheit
1
Leistungsmotivation
1
Mitarbeiterbindung
1
Organizational psychology
1
Personality psychology
1
Persönlichkeitspsychologie
1
Psychological capital
1
Role conflict
1
Service encounter
1
Service industry
1
Service quality
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Service workers
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Work engagement
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Work motivation
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Barnes, Donald C.
Söderlund, Magnus
Abney, Alexandra K.
2
Alkire, Linda
2
Collier, Joel E.
2
Cronin, J. J.
2
Gruber, Thorsten
2
Madupalli, Ramana Kumar
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Poddar, Amit
2
Sharma, Piyush
2
White, Allyn
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Allred, Chad R.
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Ashill, Nicholas J.
1
Baker, Thomas
1
Ball, Joan
1
Barnett, Willy
1
Barone, Ada Maria
1
Barrios, Andrés
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Benoit, Sabine
1
Black, Hulda G.
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Brack, Anna Dorothea
1
Brady, Michael K.
1
Breazeale, Michael
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Brito, Pedro Quelhas
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Bruce, Helen L.
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Buoye, Alexander
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Buranapin, Siriwut
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The journal of services marketing
Journal of retailing and consumer services
3
European journal of marketing
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
2
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Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
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