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~isPartOf:"The journal of services marketing"
~person:"Basso, Kenny"
~person:"Grewal, Dhruv"
~person:"Lusk, Jayson L."
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Self-service technology (SST)"
~subject:"Service quality"
~subject:"Social Web"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Self-service technology (SST)
Service quality
Social Web
Konsumentenverhalten
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Consumer behavior
2
Customer satisfaction
2
Kundenzufriedenheit
2
Anthropomorphism
1
Beschwerdemanagement
1
CSR
1
Complaint management
1
Confidence
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer engagement
1
Customer loyalty
1
Customer retention
1
Customer-to-customer interaction (CCI)
1
Decision
1
Dienstleistungsmarketing
1
Einzelhandel
1
Elderly people
1
Entscheidung
1
Fundraising
1
Gratitude expression
1
Healthcare
1
High-consequence decisions
1
Kundenbindung
1
Ladengestaltung
1
Loyalty
1
Matching donations
1
Older shoppers
1
Other customers
1
Power
1
Retail experience
1
Retail trade
1
Selbstbedienung
1
Self-service
1
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3
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Article
4
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Article in journal
Article
Aufsatz in Zeitschrift
4
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English
4
Author
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Basso, Kenny
Grewal, Dhruv
Lusk, Jayson L.
Wu, Luorong
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
2
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Published in...
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The journal of services marketing
Journal of retailing
13
International journal of hospitality management
12
American journal of agricultural economics
11
Applied economic perspectives and policy
10
Journal of the Academy of Marketing Science
9
Food policy : economics planning and politics of food and agriculture
7
Journal of marketing
7
Journal of business research : JBR
6
Journal of agricultural and resource economics : JARE ; the journal of the Western Agricultural Economics Association
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
European review of agricultural economics : ERAE
4
Journal of agricultural and applied economics
4
Journal of economic behavior & organization : JEBO
4
MSI reports : working paper series
4
Psychology & marketing
4
Health economics
3
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Agricultural economics : the journal of the International Association of Agricultural Economists
2
Applied economics letters
2
Journal of agricultural and applied economics : JAEE
2
Journal of behavioral and experimental economics
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality marketing & management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
Journal of service management
2
Tourism management : research, policies, practice
2
Advances in economic analysis & policy
1
Agricultural and resource economics review : ARER
1
Annual review of resource economics
1
Cornell hospitality quarterly : CQ
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Economic inquiry : journal of the Western Economic Association International
1
Economics letters
1
Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
1
European review of agricultural economics
1
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ECONIS (ZBW)
4
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1
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
2
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
3
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
4
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
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