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~isPartOf:"The journal of services marketing"
~person:"Grewal, Dhruv"
~person:"Kim, Jungkeun"
~person:"Lusk, Jayson L."
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Service quality"
~subject:"Social Web"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Service quality
Social Web
Virales Marketing
Konsumentenverhalten
2
Anthropomorphism
1
Beschwerdemanagement
1
Beziehungsmarketing
1
CSR
1
Complaint management
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer engagement
1
Dienstleistungsqualität
1
Fundraising
1
Gratitude expression
1
Matching donations
1
Other customers
1
Power
1
Relationship marketing
1
Selbstbedienung
1
Self-service
1
Self-service technology (SST)
1
Sense of power
1
Social worth
1
Switching intentions
1
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Article in journal
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English
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Grewal, Dhruv
Kim, Jungkeun
Lusk, Jayson L.
Wu, Luorong
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
2
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The journal of services marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
International journal of hospitality management
14
Journal of retailing
13
American journal of agricultural economics
11
Applied economic perspectives and policy
10
Journal of business research : JBR
9
Journal of the Academy of Marketing Science
9
Psychology & marketing
8
Food policy : economics planning and politics of food and agriculture
7
Journal of marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of agricultural and resource economics : JARE ; the journal of the Western Agricultural Economics Association
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing research
5
Marketing letters : a journal of research in marketing
5
European review of agricultural economics : ERAE
4
Journal of agricultural and applied economics
4
Journal of economic behavior & organization : JEBO
4
MSI reports : working paper series
4
European journal of marketing
3
Health economics
3
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
Journal of retailing and consumer services
3
Journal of travel and tourism marketing
3
Tourism management : research, policies, practice
3
Agricultural economics : the journal of the International Association of Agricultural Economists
2
Applied economics letters
2
Australasian marketing journal
2
Journal of agricultural and applied economics : JAEE
2
Journal of behavioral and experimental economics
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
Journal of service management
2
Advances in economic analysis & policy
1
Agricultural and resource economics review : ARER
1
Annual review of resource economics
1
Cornell hospitality quarterly : CQ
1
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ECONIS (ZBW)
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1
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
2
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
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