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~isPartOf:"The journal of services marketing"
~person:"Grewal, Dhruv"
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
~subject:"Price"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Dienstleistungsqualität
Emotion
Price
Service quality
Konsumentenverhalten
2
Anthropomorphism
1
Beschwerdemanagement
1
Beziehungsmarketing
1
CSR
1
Complaint management
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer engagement
1
Fundraising
1
Gratitude expression
1
Matching donations
1
Other customers
1
Power
1
Relationship marketing
1
Selbstbedienung
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Self-service
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Self-service technology (SST)
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Grewal, Dhruv
Wu, Luorong
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
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2
Benoit, Sabine
2
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2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
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2
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2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
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2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Liu, Matthew Tingchi
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The journal of services marketing
Journal of retailing
13
International journal of hospitality management
12
Journal of the Academy of Marketing Science
9
Journal of marketing
7
Journal of business research : JBR
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
MSI reports : working paper series
4
Psychology & marketing
4
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of hospitality marketing & management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
Journal of service management
2
Tourism management : research, policies, practice
2
Cornell hospitality quarterly : CQ
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Review of marketing research
1
The Cornell hospitality quarterly
1
The journal of consumer marketing
1
The journal of product & brand management
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1
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
2
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
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