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~isPartOf:"The journal of services marketing"
~person:"Kapitan, Sommer"
~subject:"Beschwerdemanagement"
~subject:"United States"
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Beschwerdemanagement
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Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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