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~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~subject:"Brand image"
~subject:"Brand management"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Handbuch"
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Brand image
Brand management
E-commerce
Service quality
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
5
Relationship marketing
5
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
Complaint management
2
Anthropomorphism
1
CSR
1
Consumer behavior
1
Consumer envy
1
Customer
1
Customer delight
1
Customer engagement
1
Customer expectation
1
Customer service
1
Dienstleistungssektor
1
Ehrenamtliche Arbeit
1
Emotion
1
Emotions
1
Envy
1
Erwartungsbildung
1
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1
Expectation formation
1
Experiment
1
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1
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1
Fundraising
1
Gender
1
Geschlecht
1
Gratitude expression
1
Kundenbindungsprogramm
1
Kundenservice
1
Loyalty
1
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Mattila, Anna S.
Paul, Justin
Sharma, Piyush
5
Klaus, Philipp
4
Hollebeek, Linda D.
3
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Dodds, Sarah
2
Ha, Hong Youl
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Palmer, Adrian
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Ahmed, Zafar U.
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
Almanza, Barbara
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Altobello, Suzanne
1
Anaya, Gerardo Joel
1
Ashill, Nick J.
1
Babakus, Emin
1
Baillod, Chloé
1
Ball, Joan
1
Barone, Ada Maria
1
Beatty, Shraron E.
1
Becerra, Enrique
1
Becker-Özcamlica, Hürrem
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The journal of services marketing
Journal of business research : JBR
7
Journal of retailing and consumer services
6
International journal of contemporary hospitality management
4
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of consumer studies
2
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
Business strategy and the environment
1
Cornell hospitality quarterly : CQ
1
European management journal
1
European management review : EMR
1
International business review : the official journal of the European International Business Academy
1
International marketing review
1
Journal of promotion management : JPM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of service management
1
Journal of strategic marketing
1
Psychology & marketing
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The Cornell hospitality quarterly
1
The journal of product & brand management
1
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ECONIS (ZBW)
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
3
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
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