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~isPartOf:"The journal of services marketing"
~person:"Miao, Li"
~person:"Walsh, Gianfranco"
~subject:"Arbeitskräfte"
~subject:"Electronic Commerce"
~subject:"Emotion"
~type_genre:"Article in journal"
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Arbeitskräfte
Electronic Commerce
Emotion
Customer service
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Citizenship behaviours
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Consumer behaviour
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Consumer envy
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Dienstleistungsqualität
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Emotional intelligence
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Miao, Li
Walsh, Gianfranco
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Becker-Özcamlica, Hürrem
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Rod, Michel
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Schwabe, Maria
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The journal of services marketing
Academy of Management journal : AMJ
1
International journal of hospitality management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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