//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~person:"Miao, Li"
~person:"Walsh, Gianfranco"
~subject:"Electronic Commerce"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Electronic Commerce
Emotion
Konsumentenverhalten
Customer service
2
Kundenservice
2
Arbeitskräfte
1
Arbeitsverhalten
1
Citizenship behaviours
1
Cognition
1
Consumer behaviour
1
Consumer envy
1
Customer satisfaction
1
Customer service employees
1
Dienstleistungsqualität
1
Emotional intelligence
1
Emotions
1
Envy
1
Firm performance
1
Intelligence
1
Intelligenz
1
Kognition
1
Kundenzufriedenheit
1
Matched data
1
Moderation
1
Neid
1
Organizational performance
1
Preferential treatment
1
Service encounters
1
Service quality
1
Service unfairness
1
Social behaviour
1
Social comparisons
1
Soziales Verhalten
1
Unternehmenserfolg
1
Work behaviour
1
Workforce
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Miao, Li
Walsh, Gianfranco
Alkire, Linda
2
Collier, Joel E.
2
Madupalli, Ramana Kumar
2
Medler-Liraz, Hana
2
Poddar, Amit
2
Sharma, Piyush
2
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Ball, Joan
1
Barnes, Donald C.
1
Barnett, Willy
1
Barone, Ada Maria
1
Becker-Özcamlica, Hürrem
1
Benoit, Sabine
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Breazeale, Michael
1
Bruce, Helen L.
1
Buoye, Alexander
1
Burton, Jamie
1
Chang, Hua
1
Chou, En-Yi
1
Chowdhury, Indranil Roy
1
Chumpitaz Caceres, Rubén
1
Cook, Laurel Aynne
1
Coughlan, Joseph
1
Cronin, J. J.
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Donato, Carmela
1
Dzenkovska, Julija
1
Folse, Judith Anne Garretson
1
Ford, John B.
1
Funches, Vanessa
1
Gong, Taeshik
1
Gould, Stephen J.
1
Gruber, Thorsten
1
more ...
less ...
Published in...
All
The journal of services marketing
International journal of hospitality management
3
Academy of Management journal : AMJ
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->