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~isPartOf:"The journal of services marketing"
~person:"Sharma, Piyush"
~source:"econis"
~subject:"Interkulturelles Management"
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Interkulturelles Management
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
3
Hong Kong
3
Hongkong
3
Kundenzufriedenheit
3
Auslandsverlagerung
2
Call centre
2
Callcenter
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Cross-cultural competence
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Cross-cultural management
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Customer service
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Einzelhandel
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Interkulturelle Kompetenz
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Kundenservice
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Offshoring
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Retail trade
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Beschwerdemanagement
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Beziehungsmarketing
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Consumer ethnocentrism
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Sharma, Piyush
Kim, Namwoon
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Lin, Binshan
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Lin, Chinho
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Nguyen, Conghoang
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The journal of services marketing
A Research Agenda for Service Marketing
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
2
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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