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~isPartOf:"The journal of services marketing"
~subject:"Arbeitskräfte"
~subject:"Arbeitsleistung"
~subject:"Emotion"
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Search: subject:"Tourismusberufe"
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Arbeitskräfte
Arbeitsleistung
Emotion
Tourism employees
8
Tourismusberufe
8
Customer service
6
Dienstleistungsqualität
6
Kundenservice
6
Service quality
6
Customer satisfaction
5
Dienstleistungsberufe
5
Frontline service employees
5
Kundenzufriedenheit
5
Service workers
5
Beziehungsmarketing
4
Relationship marketing
4
Arbeitszufriedenheit
3
Job satisfaction
3
Dienstleistungssektor
2
Service delivery
2
Service encounter
2
Service industry
2
Stress
2
Work stress
2
Arbeitsbedingungen
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Burnout
1
Call centre
1
Callcenter
1
Cognition
1
Cognitive empathy
1
Competence
1
Complaint management
1
Consumer behaviour
1
Crisis Management
1
Crisis management
1
Crisis preparedness
1
Customer deviance
1
Customer orientation
1
Dienstleistung
1
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Ashill, Nicholas J.
1
Carruthers, Janet
1
Kuuru, Tiina-Kaisa
1
Närvänen, Elina
1
Park, Oun-Joung
1
Rod, Michel
1
Ryu, Jong-Hyun
1
Thirkell, Peter
1
Umasuthan, Hamsanandini
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The journal of services marketing
International journal of hospitality management
66
International journal of contemporary hospitality management
36
Journal of hospitality marketing & management
16
Tourism management perspectives : TMP
12
Tourism management : research, policies, practice
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The service industries journal
5
Economic research
4
Journal of hospitality and tourism insights
4
Service business
4
Journal of business research : JBR
3
The Cornell hospitality quarterly
3
Tourism and hospitality research : the surrey quarterly review
3
Cogent business & management
2
European research studies
2
Faculty & research / Insead : working paper series
2
Journal of business ethics : JOBE
2
Journal of service research : JSR
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism and hospitality research : THR
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Asia-Pacific journal of business administration
1
Benchmarking : an international journal
1
Career development international : the journal for executive, consultants, academics and individuals
1
Cornell hospitality quarterly : CQ
1
Economic and environmental studies : a journal for sustainable development ; E&ES
1
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
Employee relations
1
EuroMed journal of business
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gender in management : an international journal
1
Global business and finance review
1
Hospitality & Tourism : managerial perspectives & practices
1
Human resource development international : HRDI
1
International Labour Organisation, Programme of Industrial Activities, 3. Tripartite Technical Meeting for Hotels, Restaurants and Similar Establishments, Geneva 1983, Report
1
International journal of business and economics research : IJBER
1
International journal of hospitality & tourism administration
1
International journal of law and management : IJLMA
1
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ECONIS (ZBW)
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1
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
2
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
3
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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