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~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
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Relationship marketing
Online retailing
22
Online-Handel
22
Consumer behaviour
20
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20
E-commerce
9
Electronic Commerce
9
Beziehungsmarketing
7
Customer satisfaction
7
Internet
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
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5
Online-Marketing
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7
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Ahmad, Hassan
1
Ahn, Kwanghoon
1
Al-Hawari, Mohd Ahmad
1
Ali, Fayaz
1
Anaza, Nwamaka A.
1
Butt, Asad
1
Carlson, Jamie
1
Chowdhury, Noman H.
1
Chung, Namho
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Goode, Mark M. H.
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Harris, Lloyd C.
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Kim, Young
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Klaus, Philipp
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Lee, Jong-Won
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Lee, Yong-Ki
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Rahman, Syed Mahmudur
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The journal of services marketing
Journal of retailing and consumer services
88
Journal of business research : JBR
37
International journal of electronic marketing and retailing : IJEMR
23
Electronic commerce research
17
International journal of business information systems : IJBIS
16
International journal of internet marketing and advertising : IJIMA
16
International journal of retail & distribution management
16
Journal of retailing
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
International journal of electronic commerce : IJEC
13
International journal of electronic customer relationship management : IJECRM
13
Journal of internet commerce
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
The international review of retail, distribution and consumer research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of technology marketing : IJTMkt
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Marketing intelligence & planning
9
The service industries journal
9
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
Cogent business & management
7
Journal of management information systems : JMIS
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production economics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Journal of the Academy of Marketing Science
6
Technological forecasting & social change : an international journal
6
Tourism management : research, policies, practice
6
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
5
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ECONIS (ZBW)
7
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1
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
2
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
3
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
4
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
5
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
6
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
7
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
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