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Sparks, Beverley
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Bradley, Graham
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The journal of services marketing
Tourism management : research, policies, practice
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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International journal of hospitality management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International journal of contemporary hospitality management
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Handbook of hospitality operations and IT
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International journal of event and festival management
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Explanations: if, when, and how they aid service recovery
Bradley, Graham
;
Sparks, Beverley
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 41-50
Persistent link: https://www.econbiz.de/10009519755
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2
Explanations: if, when, and how they aid service recovery
Bradley, Graham
;
Sparks, Beverley
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 41-52
Persistent link: https://www.econbiz.de/10009835884
Saved in:
3
Effect of social influence on repurchase intentions
Butcher, Ken
;
Sparks, Beverley
;
O'Callaghan, Frances
- In:
The journal of services marketing
16
(
2002
)
6
,
pp. 503-514
Persistent link: https://www.econbiz.de/10007107975
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