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Broaden-and-build theory
2
Customer satisfaction
2
Kundenzufriedenheit
2
Leistungsmotivation
2
Work engagement
2
Work motivation
2
Adaptability
1
Affective commitment
1
Arbeitskräfte
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Arbeitspsychologie
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Arbeitszufriedenheit
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Beziehungsmarketing
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Career commitment
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Career development
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Customer delight
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Employees
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Feedback
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Frontline employee
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Frontline employees
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Job satisfaction
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Kundenservice
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Mitarbeiterbindung
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Organizational psychology
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Personality psychology
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Persönlichkeitspsychologie
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Psychological capital
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Relationship marketing
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Role conflict
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Service climate
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Service quality
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Work behaviour
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Barnes, Donald C.
2
Collier, Joel E.
2
Robinson, Stacey
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The journal of services marketing
Journal of Services Marketing
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Journal of business research : JBR
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Advances in developing human resources : ADHR
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Career Development International
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Cogent economics & finance
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Cross Cultural Management
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Cross cultural management : an international journal
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Global business and organizational excellence : GBOE
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Industrial marketing management : the international journal for industrial and high-tech firms
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International Journal of Systems and Society (IJSS)
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International journal of procurement management
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Journal of Happiness Studies
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Journal of business economics and management
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Journal of business ethics : JOBE
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Journal of management : JOM
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Journal of marketing research : JMR
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Journal of travel and tourism marketing
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Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
2
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
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