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~isPartOf:"The journal of supply chain management : a global review of purchasing and supply"
~subject:"Kundenservice"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Biografie"
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Consumer behaviour
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The journal of supply chain management : a global review of purchasing and supply
Journal of service research : JSR
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The international review of retail, distribution and consumer research
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An attribution approach to consumer evaluations in logistics customer service failure situations
Oflaç, Bengü S.
;
Sullivan, Ursula Y.
;
Baltacioğlu, …
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 51-71
Persistent link: https://www.econbiz.de/10009665491
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