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~isPartOf:"The service industries journal"
~person:"Carrero, Mirtha"
~person:"Chih, Wen-hai"
~person:"Keramati, Abbas"
~person:"Pham Ngoc Thuy"
~person:"Seco-Ferreira, Diogo Conque"
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Customer satisfaction
4
Kundenzufriedenheit
4
Consumer behaviour
3
Konsumentenverhalten
3
Switching behaviour
3
Wechselverhalten
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Beziehungsmarketing
2
Dienstleistungsqualität
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Relationship marketing
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Service quality
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customer loyalty
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switching barriers
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Complaint management
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Customer switching intention
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Customer value
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Einzelhandel
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Interkulturelles Management
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Carrero, Mirtha
Chih, Wen-hai
Keramati, Abbas
Pham Ngoc Thuy
Seco-Ferreira, Diogo Conque
Al-Hawari, Mohd Ahmad
1
Antón, Carmen
1
Berenguer Contrí, Gloria
1
Camarero, Carmen
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Chen, Mei-fang
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Cheng, I-shin
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Evangelista, Felicitas
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Fuentes-Blasco, Maria
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Gil Saura, Irene
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Hsu, Li-chun
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Le Nguyen Hau
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Liu, Tsung-chi
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Moliner-Velázquez, Beatriz
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Mosavi, Seyed Mohammad
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Oliveira-Castro, Jorge Mendes de
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Porto, Rafael Barreiros
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Sangari, Mohamad Sadegh
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Swanson, Scott
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Wang, Chung-yu
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Wang, Kai-yu
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Wang, Ling-huei
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Wang, Stephen W.
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The service industries journal
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
2
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
3
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
4
What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros
;
Oliveira-Castro, Jorge Mendes de
; …
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
Saved in:
5
Relationship exit in different legal environments : a cross-cultural analysis
Camarero, Carmen
;
Antón, Carmen
;
Carrero, Mirtha
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1457-1478
Persistent link: https://www.econbiz.de/10008661626
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