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~isPartOf:"The service industries journal"
~person:"Edvardsson, Bo"
~subject:"Complaint management"
~subject:"Retail trade"
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Complaint management
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Edvardsson, Bo
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The service industries journal
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Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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