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~isPartOf:"The service industries journal"
~person:"Rha, June-young"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
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Customer satisfaction
Dienstleistungsqualität
2
Kundenzufriedenheit
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Service quality
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Customer satisfaction and qualities in public service : an intermediary customer perspective
Rha, June-young
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1883-1900
Persistent link: https://www.econbiz.de/10009582166
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2
Public service quality and customer satisfaction : exploring the attributes of service quality in the public sector
Rhee, Seung-kyu
;
Rha, June-young
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1491-1512
Persistent link: https://www.econbiz.de/10003928483
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