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~isPartOf:"The service industries journal"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Quality management
Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
31
Service industry
31
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
Beschwerdemanagement
16
Complaint management
16
service quality
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Krankenhaus
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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16
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27
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27
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27
Case study
1
Fallstudie
1
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English
27
Author
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Mody, Makarand Amrish
2
Aksezer, Caglar S.
1
Aksu, Mine
1
Al-Fatah Karasneh, A.
1
Anderson, Sidney T.
1
Baek, Unji
1
Barbosa, Natália
1
Bossink, Bart
1
Cetin, Ayse Tansel
1
Chen, Hsi-Tien
1
Chen, Li-Fei
1
Chen, Szu-Chi
1
Eiriz, Vasco
1
Erčulj, Vanja
1
Estreder, Yolanda
1
Faria, Nélia
1
Figueiredo, José
1
Ghosh Chowdhury, Tilottama
1
Glavas, Charmaine
1
Harris, A.
1
Hsieh, Po-an J. J.
1
Hsu, Kuei-chu
1
Hsu, Sheng-hsun
1
Härtel, Charmine E. J.
1
Kang, Chang-yuil
1
Kang, Ju Young
1
Kang, Mincheol
1
Kasnakoglu, Berna Tari
1
Kolar, Tomaž
1
Lai, Pei-Chun
1
Lee, Donhee
1
Lee, Myungho
1
Lee, Sang M.
1
Lee, Seul Ki
1
Lee, Shu-fang
1
Lee, Wen-shiung
1
Lisk, Eunice A.
1
Luque, Oto
1
Martínez-Tur, Vicente
1
Maull, R. S.
1
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Published in...
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
Health care management review : HCM review
80
The TQM journal : the international review of organizational improvement
80
International journal of hospitality management
73
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
63
Total quality management & business excellence
53
International journal of quality and service sciences
48
NBER working paper series
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER Working Paper
45
Journal of health economics
41
Journal of health organization and management
41
International journal of contemporary hospitality management
32
International journal of services and operations management
31
International journal of production research
29
Health marketing quarterly
26
Journal of hospitality marketing & management
25
Journal of marketing for higher education
24
Health economics
22
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
21
Cogent business & management
21
Discussion paper series / IZA
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
Journal of business research : JBR
20
Benchmarking : an international journal ; BIJ
19
European journal of operational research : EJOR
19
European research studies
19
Service business
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
27
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1
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
6
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
7
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
8
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
10
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
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