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~isPartOf:"The service industries journal"
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Akehurst, Gary
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The service industries journal
Managing service quality : MSQ ; an international journal
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CA magazine : for professional accountants and financial managers
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Discussion paper / Centre for Economic Performance, London School of Economics and Political Science
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Discussion paper / Science Council of Canada
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European Journal of Marketing
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European journal of marketing : EJM
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Internal marketing : directions for management
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International Journal of Bank Marketing
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International handbook of organizational teamwork and cooperative working
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Journal of Consumer Research
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Journal of marketing management : MM
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Macromarketing: a Canadian perspective
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Managing customer relationships : a strategic framework
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Marketing research : state-of-the-art perspectives ; handbook of the American Marketing Association & Professional Marketing Research Society
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Problems in Canadian marketing : [papers]
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Psychology & marketing
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Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
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Understanding Services Manager
Glynn, William J.
;
Barnes, James G.
;
Akehurst, Gary
- In:
The service industries journal
18
(
1998
)
1
,
pp. 162
Persistent link: https://www.econbiz.de/10007360925
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