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Customer satisfaction
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The service industries journal
Tourism management : research, policies, practice
16
International journal of hospitality management
7
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Quality & Quantity: International Journal of Methodology
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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International journal of quality & reliability management
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Journal of air transport management
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Future Business Journal
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Global business and finance review
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International Journal of Financial Services Management
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International journal of contemporary hospitality management
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African journal of science, technology, innovation and development : AJSTID
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Amfiteatru Economic Journal
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Amfiteatru economic : an economic and business research periodical
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Annals of Faculty of Economics
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Australasian marketing journal
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Benchmarking : an international journal ; BIJ
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Business Systems Research
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Central European Business Review
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Central European business review : CEBR
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
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Global Business & Finance Review (GBFR)
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HSE Working papers
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Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014
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IEEE transactions on engineering management : EM
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International Journal of Production Economics
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An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
2
Investigating the different approaches to
importance-performance
analysis
Feng, Mengying
;
Mangan, John
;
Wong, Chee Yew
;
Xu, Maozeng
; …
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 1021-1041
Persistent link: https://www.econbiz.de/10010394566
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