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Search: subject:"Leistungsmessung"
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Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
20
Service quality
20
Taiwan
10
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungssektor
7
Service industry
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Hotellerie
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Balanced Scorecard
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Data envelopment analysis
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Innovation management
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Innovationsmanagement
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Qualitätsmanagement
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Spain
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Spanien
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performance
4
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Beziehungsmarketing
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Callcenter
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Job satisfaction
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service quality
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Arbeitsverhalten
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Corporate Social Responsibility
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Corporate social responsibility
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Dienstleistung
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Financial services
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Finanzdienstleistung
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Firm performance
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Information technology
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Article
48
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49
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49
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English
49
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Backhouse, Chris J.
2
Chang, Hsin Hsin
2
Dun, Zanna van
2
Henseler, Jörg
2
Jaaron, Ayham A. M.
2
Park, Sang-June
2
Aksu, Mine
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Assaf, A. Georges
1
Barros, Carlos Pestana
1
Biege, Sabine
1
Bienzeisler, Bernd
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Bravo, Rafael
1
Brown, Michael
1
Carmichael, Fiona
1
Cetin, Ayse Tansel
1
Chang, Hung-fan
1
Chang, Ting-yueh
1
Chang, Yu-chieh
1
Chao, Chuang-min
1
Chen, Angel
1
Chen, Li-Fei
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Chen, Mu-Chen
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Chen, Shun-hsing
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Chen, Szu-Chi
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Cheng, Chen-liang
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Chiou, Yu-hsiu
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Chiu, Yung-ho
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Chou, Shih-wei
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Chou, Shou-shiung
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Djellal, Faridah
1
Ehbauer, Marcella
1
Erčulj, Vanja
1
Fan, Chiang Ku
1
Fu, Hwai-hui
1
Gallouj, Fai͏̈z
1
Ganz, Walter
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The service industries journal
International journal of production research
161
The international journal of productivity and performance management : IJPPM
147
International journal of production economics
122
Public performance & management review
113
Benchmarking : an international journal ; BIJ
102
SpringerLink / Bücher
101
Journal of business research : JBR
94
International journal of productivity and quality management : IJPQM
91
The international journal of productivity and performance management
86
Omega : the international journal of management science
78
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
64
International journal of hospitality management
58
Journal of management accounting research : JMAR
58
International journal of quality & reliability management
55
Journal of business ethics : JOBE
53
Management accounting research
53
International journal of business excellence
52
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of business performance management
51
Journal of banking & finance
49
Business process management journal
48
Discussion paper series / IZA
48
International journal of services and operations management
48
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
NBER working paper series
47
The journal of alternative investments
46
International journal of logistics systems and management
44
International journal of project management : the journal of The International Project Management Association
44
The accounting review : a publication of the American Accounting Association
44
Working paper / National Bureau of Economic Research, Inc.
44
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
43
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Public management review
43
Total quality management & business excellence
43
International public management journal
42
The international journal of human resource management
42
The journal of portfolio management : JPM
40
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ECONIS (ZBW)
49
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31
Measuring the performance of financial holding companies
Chao, Chuang-min
;
Yu, Ming-miin
;
Chen, Mu-Chen
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 811-829
Persistent link: https://www.econbiz.de/10003992909
Saved in:
32
Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael
;
Montaner, Teresa
;
Pina, Jose M.
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
Saved in:
33
Conceptualizing and measuring experience quality : the customer's perspective
Chang, Ting-yueh
;
Horng, Shun-ching
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2401-2419
Persistent link: https://www.econbiz.de/10008809580
Saved in:
34
An efficiency and effectiveness model for international tourist hotels in Taiwan
Hsieh, Ling-feng
;
Wang, Li-hsin
;
Huang, Yi-chen
;
Chen, Angel
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2183-2199
Persistent link: https://www.econbiz.de/10008809593
Saved in:
35
Delineating the effect of market orientation on services performance: a component-wise approach
Tsiotsou, Rodoula H.
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 375-403
Persistent link: https://www.econbiz.de/10003980716
Saved in:
36
Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
Wu, Jerry Chun-teh
;
Tsai, Hsien-tang
;
Shih, Meng-hsun
; …
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 449-462
Persistent link: https://www.econbiz.de/10003980728
Saved in:
37
Performance, reputation, and social responsibility in the UK's financial services : a post-‘credit crunch’ interpretation
Brown, Michael
;
Whysall, Paul
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1991-2006
Persistent link: https://www.econbiz.de/10008759983
Saved in:
38
The effects of network embeddedness on service innovation performance
Hsueh, Jung-tang
;
Lin, Neng-pai
;
Li, Hou-chao
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1723-1736
Persistent link: https://www.econbiz.de/10008661571
Saved in:
39
Measuring tourism chain performance
Pyo, Sungsoo
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1669-1682
Persistent link: https://www.econbiz.de/10008661577
Saved in:
40
Market penetration strategies and the fee-performance relationship : the case of Spanish money mutual funds
Muga, Luis
;
Santamaría Aquilué, Rafael
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1529-1547
Persistent link: https://www.econbiz.de/10008661614
Saved in:
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