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Edvardsson, Bo
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Total quality management
Meddelanden från Svenska Handelshögskolan
24
Working Papers / Hanken Svenska Handelshögskolan
7
European business review : EBR ; the official journal of the International Management Centres, Europe
6
Journal of service management
5
The journal of business & industrial marketing
5
Journal of marketing management : MM
4
The journal of product & brand management
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
The journal of services marketing
3
Ekonomiska Samfundets tidskrift
2
European management journal
2
International journal of service industry management : IJSIM
2
Management decision : MD
2
Managing service quality : MSQ ; an international journal
2
Business horizons
1
Dienstleistungsmarketing : Konzeptionen und Anwendungen
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
1
Journal of Business & Industrial Marketing
1
Journal of Service Management
1
Journal of service theory and practice : JSTP
1
Legends in marketing
1
Meddelanden fr°an Svenska Hnadelshögskolan, Working papers
1
Service quality and management
1
The Routledge handbook of service research insights and ideas
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OLC EcoSci
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The effects of satisfaction and loyalty on profits and growth: products versus services
Edvardsson, Bo
;
Johnson, Michael D.
;
Gustafsson, Anders
; …
- In:
Total quality management
11
(
2000
)
7
,
pp. 917-928
Persistent link: https://www.econbiz.de/10007178171
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