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~isPartOf:"Total quality management & business excellence"
~person:"Bastida, Ramon"
~person:"Chao, Cheng-Min"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
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Customer satisfaction
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Dienstleistungsqualität
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Bastida, Ramon
Chao, Cheng-Min
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Total quality management & business excellence
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Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
2
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
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