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~isPartOf:"Total quality management & business excellence"
~person:"Pastor Tejedor, Jesús"
~person:"Reichenbach, Rebecca"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
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Service quality
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Pastor Tejedor, Jesús
Reichenbach, Rebecca
Ding, Yong
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Eberl, Christoph
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Gemar, German
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Hallencreutz, Jacob
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Jiang, Cuiqing
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Jutz, Günther
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López-Gamero, María D.
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Molina Azorín, José Francisco
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Total quality management & business excellence
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ECONIS (ZBW)
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Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
2
The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
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