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Total quality management & business excellence
International journal of production economics
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International Journal of Productivity and Performance Management
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Measuring Business Excellence
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International journal of services technology and management
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The characteristics of nonprofit performance measurement systems
Cestari, José Marcelo Almeida Prado
;
Treinta, Fernanda …
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1295-1325
Persistent link: https://www.econbiz.de/10013352669
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2
A conceptual model to measure customer's satisfaction in electric power distribution services
Souza, Maria Eduarda Letti
;
Lima, Edson Pinheiro de
; …
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 199-219
Persistent link: https://www.econbiz.de/10012423581
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