//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Abdullateef, Aliyu Olayemi"
~person:"Salniza Md. Salleh"
~subject:"knowledge management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: knowledge management
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
knowledge management
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Customer satisfaction
1
Dienstleistungsqualität
1
Knowledge management
1
Kundenzufriedenheit
1
Relationship marketing
1
Service quality
1
Wissensmanagement
1
call centre
1
customer orientation
1
customer relationship management (CRM)
1
perceived service quality
1
technology-based CRM
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Abdullateef, Aliyu Olayemi
Salniza Md. Salleh
Ahmad Jusoh
1
Amir Honarpour
1
Barrales-Molina, Vanesa
1
Carr, Amelia
1
Collins, Kevin F.
1
Doyle, Eleanor
1
Gutierrez Gutierrez, Leopoldo
1
Heine, Ina
1
Hellebrandt, Thomas
1
Khalil Md Nor
1
Lanting, Maria Corazon L.
1
Lee, Gwo-Guang
1
Lee, Kuo-Wei
1
Luo, Shih-Hsiung
1
McCarthy, Stephen
1
McGovern, Damien
1
Muthusamy, Senthil Kumar
1
Ooi, Keng-Boon
1
Rhee, Mooweon
1
Rojdamrongratana, Maneesap
1
Schmitt, Robert
1
Tamayo-Torres, Javier
1
Yang, Daegyu
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of Risk and Financial Management
1
Journal of risk and financial management : JRFM
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does customer relationship
management
influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->