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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Bahar, Reyhan"
~source:"econis"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
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