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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Chen, I-Wen"
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Customer satisfaction
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Dienstleistungsqualität
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I-S model
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Innovation
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Kundenzufriedenheit
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QFD
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Chen, I-Wen
Chang, Tsang-Chuan
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Constructing innovation service quality for department stores
Chen, Ming-Kuen
;
Lin, Yen-Ling
;
Chen, I-Wen
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 482-496
Persistent link: https://www.econbiz.de/10011305713
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