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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Dürlich, Marie"
~person:"Schmitt, Robert"
~type_genre:"Konferenzbeitrag"
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Product quality
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Produktqualität
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Qualitätsmanagement
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1
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1
Beschwerdemanagement
1
Complaint management
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Dürlich, Marie
Schmitt, Robert
Alič, Milena
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Anttila, Juhani
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Chen, Chi-Kuang
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Cho, Insu
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Dahlgaard-Park, Su Mi
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He, Zhen
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Jochem, Roland
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Brege, Staffan
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Cao, Jing
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Casadesús, Martí
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Chen, Xiao
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Choi, Jeongil
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Cronemyr, Peter
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Dadfar, Hossein
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Dahari, Zainurin
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Dahlgaard, Jens Jörn
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Delić, Milan
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Duarte, Rogério
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Falk, Björn
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Fotiadis, Anestis K.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The TQM journal : the international review of organizational improvement
2
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ECONIS (ZBW)
4
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ANP-based knowledge
management
solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
2
Conceptual modelling of the Failure
management
process in the manufacturing industry
Tuertmann, Robin
;
Gloeckner, Henrik
;
Falk, Björn
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 1041-1053
Persistent link: https://www.econbiz.de/10011778062
Saved in:
3
Effectivity of quality methods used on the shop floor of a serial production : how important is Poka Yoke?
Pötters, Patrick
;
Schmitt, Robert
;
Leyendecker, Bert
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1200-1212
Persistent link: https://www.econbiz.de/10011918897
Saved in:
4
Do quality costs still matter?
Raßfeld, Colin
;
Behmer, Falk
;
Dürlich, Marie
;
Jochem, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
Saved in:
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