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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Marimon, Frederic"
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
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Complaint management
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Electronic Banking
2
Electronic banking
2
Quality management
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Qualitätsmanagement
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customer loyalty
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customer satisfaction
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Beschwerdemanagement
1
Consumer behaviour
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Customer service
1
E-commerce
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Electronic Commerce
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Ethiopia
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ISO 9001
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Konsumentenverhalten
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Kundenservice
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Product quality
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Produktqualität
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Reisevermittler
1
Standardisierung
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Standardization
1
Travel agency
1
electronic service quality
1
electronic service recovery
1
loyalty
1
online
1
online banking
1
perceived value
1
quality
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recovery
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satisfaction
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service recovery
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travel agencies
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Marimon, Frederic
Abosag, Ibrahim
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Bahar, Reyhan
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Casadesús, Martí
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Chang, Tsang-Chuan
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1
Gruber, Thorsten
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Huang, Chiao-Tzu
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Kilic, Recep
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Koc, Erdogan
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Löfgren, Martin
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Petnji Yaya, Luc Honore
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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