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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Shahin, Arash"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Beziehungsmarketing
2
Customer satisfaction
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Airline
1
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Data envelopment analysis
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Shannon entropy
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Shahin, Arash
Sharma, Piyush
Staiger, Douglas
Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Marimon, Frederic
5
Casadesús, Martí
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
3
Dužević, Ines
3
Lin, Shu-ping
3
Santouridis, Ilias
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Zhang, Min
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Amorim, Marlene
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Bagur-Femenías, Llorenç
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Cheng, Ching-Chan
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Cronemyr, Peter
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Dwivedi, Yogesh Kumar
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Hyŏn, Chae-hun
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Kuo, Ying-feng
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Murmura, Federica
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Thawesaengskulthai, Natcha
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Tontini, Gerson
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
10
The journal of services marketing
9
NBER Working Paper
7
Working paper / National Bureau of Economic Research, Inc.
6
International journal of services and operations management
3
NBER working paper series
3
The TQM journal : the international review of organizational improvement
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
International journal of quality & reliability management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Measuring business excellence : the journal of organizational performance management
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Benchmarking : an international journal
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Economics of education review
1
Frontiers in health policy research
1
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of management research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The American economic review
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
The international journal of productivity and performance management
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ECONIS (ZBW)
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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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