//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Wang, Kung-Jeng"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
2
Dienstleistungsqualität
2
Quality management
2
Qualitätsmanagement
2
Service quality
2
service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Fuzzy sets
1
Fuzzy-Set-Theorie
1
Performance measurement
1
Performance-Messung
1
Relationship marketing
1
Statistical quality control
1
Statistische Qualitätskontrolle
1
competitiveness
1
control chart
1
customer complaints
1
customer satisfaticton
1
fuzzy linguistics
1
monitoring
1
service performance index
1
service performance influence matrix
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Wang, Kung-Jeng
Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Marimon, Frederic
3
Santouridis, Ilias
3
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
He, Zhen
2
Hyŏn, Chae-hun
2
Kuo, Tsuang
2
Lin, Shu-ping
2
Löfgren, Martin
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Pai, Fan-Yun
2
Pakdil, Fatma
2
Petnji Yaya, Luc Honore
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Tontini, Gerson
2
Trivellas, Panagiotis
2
Yeh, Tsu-Ming
2
Yuen, Kum Fai
2
Zhang, Min
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Adel, Riham
1
Al-dweeri, Rami M. O. O.
1
Albayrak, Tahir
1
Aleksic, Aleksandar
1
Ali, Muhammad
1
Alonso-Almeida, M. Mar
1
Amritesh
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
2
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->