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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"USA"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Beziehungsmarketing
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Dienstleistungsqualität
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of services and operations management
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Quality management journal : QMJ
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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