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~isPartOf:"Tourism management : research, policies, practice"
~person:"Bradley, Graham L."
~subject:"Dienstleistungsqualität"
~subject:"Product quality"
~subject:"School"
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Tourism management : research, policies, practice
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of travel and tourism marketing
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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