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~isPartOf:"Tourism management : research, policies, practice"
~person:"Daunt, Kate L."
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Arbeitsverhalten
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Beziehungsmarketing
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Customer incivility
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Daunt, Kate L.
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Koritos, Christos
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Tourism management : research, policies, practice
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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