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~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
~type_genre:"Konferenzschrift"
~type_genre:"Non-commercial literature"
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Occupational qualification
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Soft skills
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Soziale Kompetenz
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Großbritannien
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United Kingdom
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Anforderungsprofil
1
Call centre
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Callcenter
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Customer service
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Emotion
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Geschlecht
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Patienten
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Dopson, Sue
1
Grugulis, Irena
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Work, employment & society : a journal of the British Sociological Association
Discussion paper series / IZA
21
The IUP journal of soft skills : IJSS
17
Working paper / National Bureau of Economic Research, Inc.
12
Journal of education for business
9
Policy research working paper : WPS
8
NBER working paper series
7
The journal of management development
7
CESifo working papers
6
Discussion paper
6
Discussion papers / CEPR
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of selection and assessment
6
Academy of Management journal : AMJ
5
International journal of managing projects in business
5
Journal of accounting education
5
Zeitschrift der Unternehmensberatung : ZUb
5
AMS-Report
4
Harvard business review : HBR
4
Journal of management education : a publication of the Organizational Behavior Teaching Society
4
Working paper
4
Working papers / Inter-American Development Bank, Department of Research and Chief Economist
4
Administrative Sciences : open access journal
3
Discussion paper / Centre for Economic Policy Research
3
Employee relations
3
European management journal
3
European research studies
3
International business and economics research journal
3
International journal of human resource management
3
International journal of project management : the journal of The International Project Management Association
3
Journal of business ethics : JOBE
3
Journal of economic behavior & organization : JEBO
3
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
3
Journal of managerial psychology
3
Journal of political economy
3
Journal of vocational behavior
3
Leadership & organization development journal
3
The international journal of management education
3
Accounting perspectives : a journal of The Canadian Academic Accounting Association
2
Business ethics and leadership : BEL
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Managing patient emotions as skilled work and being "one of us"
Kessler, Ian
;
Heron, Paul
;
Dopson, Sue
- In:
Work, employment & society : a journal of the British …
29
(
2015
)
5
,
pp. 775-791
Persistent link: https://www.econbiz.de/10011391781
Saved in:
2
Whose skill is it anyway? : "soft" skills and polarization
Grugulis, Irena
;
Vincent, Steven
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
4
,
pp. 597-615
Persistent link: https://www.econbiz.de/10003935274
Saved in:
3
"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Lloyd, Caroline
;
Payne, Jonathan
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
4
,
pp. 617-634
Persistent link: https://www.econbiz.de/10003935275
Saved in:
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