Fiorentini, G.; Ragazzi, G.; Robone, S. - Dipartimento di Scienze Economiche, Alma Mater … - 2014
This paper considers the influence of patients’ characteristics on their evaluation of a health system’s responsiveness, that is, a system’s ability to respond to the legitimate expectations of potential users regarding non-health enhancing aspects of care (Valentine et al. 2003a). Since...