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~isPartOf:"Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Patienten"
~subject:"United Kingdom"
~type_genre:"Arbeitspapier"
~type_genre:"Fallstudiensammlung"
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Beziehungsmarketing
Customer satisfaction
Patienten
United Kingdom
Dienstleistungsqualität
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Krankenhaus
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Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
Saved in:
2
Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie
;
Gemmel, Paul
;
Vlerick, Peter
;
Rijk, …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
Saved in:
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