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~isPartOf:"Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde"
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
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2008
Persistent link: https://www.econbiz.de/10003649170
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
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2008
Persistent link: https://www.econbiz.de/10003787798
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Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
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2007
Persistent link: https://www.econbiz.de/10003581336
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