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~isPartOf:"Working papers / Financial Institutions Center"
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Call centre
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Callcenter
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Queueing theory
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Statistical method
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Statistische Methode
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Warteschlangentheorie
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Brown, Lawrence
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Working papers / Financial Institutions Center
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
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New technology, work and employment
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Sozialforschungsstelle Dortmund - Publikationen
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European journal of operational research : EJOR
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
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The international journal of human resource management
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
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Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
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Employee relations
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
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International journal of production economics
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
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SA journal of human resource management : SAJHRM
5
The service industries journal
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Working paper / National Bureau of Economic Research, Inc.
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
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