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~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
~subject:"Internet"
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Internet
Beziehungsmarketing
9
Relationship marketing
9
Schweiz
5
Switzerland
5
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
4
Konsumentenverhalten
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Swisscom Mobile
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Zaugg, Alexandra Daniela
3
Adi, Daniel
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Borean, Alessandro
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Fux, Michael
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Gubelmann, Patrick
1
Gubelmann, Thomas
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Noti, Martina
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
International journal of internet marketing and advertising : IJIMA
7
Journal of retailing and consumer services
7
Electronic Services
6
SpringerLink / Bücher
6
Jahrbuch der Absatz- und Verbrauchsforschung
5
Betriebswirtschaftslehre für Technologie und Innovation
4
Customer relationship management in electronic markets
4
Gabler Edition Wissenschaft
4
Journal of business research : JBR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Springer eBook Collection / Business and Economics
4
Electronic commerce research
3
International journal of business information systems : IJBIS
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of electronic customer relationship management : IJECRM
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Social-Media-Handbuch : Theorien, Methoden, Modelle
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Decision support systems : DSS ; the international journal
2
Die Betriebswirtschaft : DBW
2
Die Potentiale der Internet-Ökonomie : neue Regeln bestimmen die digitale Wirtschaft
2
Die Zukunft des Electronic Business
2
Europäische Hochschulschriften / 5
2
Expert journal of marketing
2
Gabler Edition Wissenschaft / Kundenmanagement & Electronic Commerce
2
HMD : Praxis der Wirtschaftsinformatik
2
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
2
Handelsforschung
2
How to succeed in the digital age : strategies from 17 top managers
2
ICTs, citizens and governance : after the hype!
2
Information Systems Working Papers Series, Vol. , pp. -, 1999
2
International journal of economic perspectives : IJEP
2
International journal of electronic commerce : IJEC
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of hospitality management
2
International journal of information technology and management : IJITM
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ECONIS (ZBW)
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Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
Saved in:
2
Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
Saved in:
3
Channelspecific complaint behaviour : the case of online complaining
Zaugg, Alexandra Daniela
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468452
Saved in:
4
Elektronischer Kundenservice bei Tourismusorganisationen : eine Analyse der E-Mail-Kommunikation
Noti, Martina
(
contributor
);
Fux, Michael
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003389397
Saved in:
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