//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
~subject:"Relationship marketing"
~subject:"United States"
~type_genre:"Case study"
~type_genre:"Conference proceedings"
~type_genre:"Working Paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Internet"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
United States
Schweiz
14
Switzerland
14
E-commerce
11
Electronic Commerce
11
Internet
9
Beziehungsmarketing
7
Customer service
5
Kundenservice
5
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
4
Hotel industry
4
Hotellerie
4
Konsumentenverhalten
4
Marketing management
3
Marketingmanagement
3
Telecommunications industry
3
Telekommunikationssektor
3
Austria
2
Digital platform
2
Digitale Plattform
2
Internet marketing
2
Online-Marketing
2
Tourism industry
2
Tourismuswirtschaft
2
Website
2
Weinbau
2
Wine industry
2
Österreich
2
2005
1
Arbeitsgestaltung
1
Arbeitsgruppe
1
Bank
1
Cost-benefit analysis
1
Deutschland
1
Digitale Dienste
1
Electronic Banking
1
Electronic banking
1
Erfolgsfaktor
1
more ...
less ...
Online availability
All
Free
6
Type of publication
All
Book / Working Paper
7
Type of publication (narrower categories)
All
Case study
Conference proceedings
Working Paper
Arbeitspapier
7
Graue Literatur
6
Non-commercial literature
6
Fallstudie
1
Language
All
German
4
English
3
Author
All
Zaugg, Alexandra Daniela
5
Adi, Daniel
1
Borean, Alessandro
1
Fux, Michael
1
Gimpert, Martin
1
Gubelmann, Patrick
1
Gubelmann, Thomas
1
Jäggi, Natalie
1
Noti, Martina
1
Scholl, Barbara
1
Walser, Konrad
1
more ...
less ...
Published in...
All
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
Working paper / National Bureau of Economic Research, Inc.
159
NBER working paper series
40
Working paper
19
CESifo working papers
15
Discussion paper / Centre for Economic Policy Research
14
Discussion papers / Stanford Institute for Economic Policy Research
11
Faculty & research / Insead : working paper series
10
Working papers / Harvard Business School, Division of Research
10
Sloan working papers
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
Discussion paper series / IZA
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
CSIO working papers
7
Finance and economics discussion series
7
Working paper series
7
Faculty research working paper series / John F. Kennedy School of Government, Harvard University
6
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
6
Working paper / Harvard Business School, Division of Research
6
Arbeitsberichte des Lehrstuhls für Allgemeine und Industrielle Betriebswirtschaftslehre der Technischen Universität München
5
Cases on strategic social media utilization in the nonprofit sector
5
Discussion papers / CEPR
5
Harvard business review : HBR
5
MIT Sloan Research Paper
5
Stanford University Graduate School of Business research paper
5
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
Working paper series / Federal Reserve Bank of Atlanta
4
Working papers / Federal Reserve Bank of Boston
4
Cases on managing e-services
3
Cowles Foundation discussion paper
3
Discussion paper
3
Discussion paper / Tinbergen Institute
3
ERIM report series research in management
3
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
3
Harvard-Business-Manager : das Wissen der Besten
3
Management information systems : mis quarterly
3
Münchener Wirtschaftswissenschaftliche Beiträge : BWL ; discussion paper
3
OECD working papers
3
R & D / Institut Eropéen d'Administration des Affaires ; Corporate Renewal Initiative : working papers
3
Report / Marketing Science Institute
3
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A conceptual analysis of the e-channel's multifaceted nature in the 21st century
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791537
Saved in:
2
Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
Saved in:
3
Möglichkeiten und Grenzen des CRM-Prozess-Outsourcings am Beispiel schweizerischer Telekommunikationsunternehmen
Walser, Konrad
(
contributor
);
Gimpert, Martin
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468449
Saved in:
4
Channelspecific complaint behaviour : the case of online complaining
Zaugg, Alexandra Daniela
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468452
Saved in:
5
Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003471182
Saved in:
6
Elektronischer Kundenservice bei Tourismusorganisationen : eine Analyse der E-Mail-Kommunikation
Noti, Martina
(
contributor
);
Fux, Michael
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003389397
Saved in:
7
Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->